Pick the right candidates
- High frequency + clear owner + measurable outcome.
- Medium complexity beats extreme edge cases.
- Start with “painful but repeatable” workflows.
Baseline first
Track manual time and error rate for two weeks before automating. Without baseline, ROI is guesswork.
Track after launch
- Time saved per run and per week.
- Error rate reduction + escalation path.
- Owner playbook + rollback steps.