Glossary for non-technical teams

A set of rules that lets one system talk to another, usually to send or retrieve data securely.

A safe copy of your information so you can restore it if devices fail or data is deleted.

The name people type to reach your site (for example, yourcompany.com).

Security layer that filters traffic and blocks unwanted access to your network or apps.

The service that keeps your website or app online and reachable on the internet.

Improvements that help your site appear higher on search engines and be easier to find.

Service Level Agreement: the commitments on response times, uptime or scope you can expect.

How long a service stays available without interruptions, usually measured as a percentage.